|
To place an order on our website, please use our secure on-line shopping basket and enter
your credit card information. Currently we accept Visa, MasterCard, Discover and American Express Credit Cards.
We also accept any Debit/Check card that has a Visa or Master Card logo. If you would like to place an order by
phone, please call us toll free at 1-800-481-1085. Our business hours are Monday-Friday 10-5p.m. CST.
|
|
-
We offer special flat rate $9.95 shipping on all orders.
-
We strive to ship orders within 1-2 business days. Orders placed on Saturdays and Sundays will be shipped the next business day.
-
We primarily use FedEx for shipping our orders and occasionally USPS. We do not ship outside the U.S., U.S. territories or Canada.
-
If you need your order before the normal processing and shipping time, please call customer service at 1-800-481-1085 during regular
business hours Monday through Friday 10a.m. to 5p.m. CST. We will do everything we can to accommodate your request.
-
All backordered items will be filled once we receive the out stock item(s). We notify our customers once the item(s) is back in stock and when the order ships.
-
Some of our suppliers may ship directly to you. This may cause you to receive your order in multiple shipments.
|
At My Toy Pianos, we pride ourselves in carrying quality pianos and we hope that you will be pleased with your order. Nevertheless, we want
you to be 100% satisfied with your order. We will gladly replace any defective or damaged items at no additional cost to our customers.
We offer a 30-Day from Date of Purchase, money back guarantee! Email us to request RMA #, once approved simply send your item(s) back to us, in its original
condition, and we will accommodate your request for a replacement item or refund. Of course, if the mistake is ours for any reason, we'll pay for return shipment
otherwise you are responsible for shipping cost. Marked Closeout- non-returnable items, are not eligible for return guarantee, of course, unless defective, for exchange of same item.
|
If you are returning merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately, we cannot reimburse you for
the original shipping charges that have already been incurred. There is no restocking fee.
|
If you are exchanging merchandise, you are responsible for the cost of returning it to us. There is no restocking fee.
|
Sales tax will be assessed for orders shipped within the state of Texas (8.25%). This is due to the fact that our
corporate office is in Fort Worth, TX. All other states are tax-exempt.
|
|